Acceptance of Terms
By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our website or services. These terms apply to all clients, visitors, and users of Scalaise Digital Agency.
Our Services
Scalaise Digital Agency provides digital marketing and creative services through a managed network of freelance professionals. The scope of services, deliverables, timelines, and pricing are defined in individual project agreements or proposals issued to each client.
We reserve the right to refuse, modify, or discontinue any service at our sole discretion. We do not guarantee specific outcomes (such as search rankings or conversion rates), as these depend on factors outside our direct control.
All services are subject to:
- Receipt of full project brief and required assets from the client
- Timely client feedback and approvals
- Payment of the agreed deposit or milestone payments
Payment Terms
Payment terms are as set out in the project proposal or agreement. Standard terms are:
- 50% deposit required before work commences
- 50% balance due upon delivery of final work
- Invoices are payable within 14 days of issue unless otherwise agreed
- Late payments may incur a late fee of 2% per month on the outstanding balance
All prices are quoted exclusive of any applicable taxes unless stated otherwise. You are responsible for any taxes applicable in your jurisdiction.
Intellectual Property
Upon receipt of full and final payment for a project, ownership of the creative deliverables (e.g., designs, written content, code) transfers to the client.
We retain the right to display completed work in our portfolio and marketing materials unless the client requests otherwise in writing prior to project commencement.
All third-party assets used in your project (fonts, stock images, software licences) must be properly licensed by you. We are not responsible for ongoing licence fees for third-party assets used in your project.
Confidentiality
Both parties agree to keep confidential any proprietary information received from the other party that is designated as confidential. We will not disclose your project details, business information, or trade secrets to any third party without your prior written consent, except to Teams and subcontractors who require it to fulfil your project (and who are bound by equivalent confidentiality obligations).
Limitation of Liability
To the maximum extent permitted by applicable law, Scalaise Digital Agency shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunity
- Third-party claims arising from use of our deliverables
- Any issues arising from client-supplied content or assets
Our total liability for any claim shall not exceed the total fees paid by you for the specific project to which the claim relates.
Termination
Either party may terminate a project agreement with 14 days' written notice. In the event of termination by the client, payment is due for all work completed to date, plus any non-recoverable expenses incurred. In the event of termination by us due to client breach, the deposit is non-refundable.
Governing Law
These Terms and Conditions are governed by and construed in accordance with applicable law. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts. We will always attempt to resolve disputes amicably before pursuing formal legal action.
Contact Us
For questions about these Terms and Conditions, please contact us at legal@Scalaisedigital.agency.